Privacy Policy

Last updated: 12 October 2026

1. Who we are

This website, vivechoc.com, is operated by Grusonn Wellness Sdn Bhd ("VIVE Chocolate", "we", "us"). This policy explains how we collect, use and protect your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA).

2. What we collect

When you order: name, phone number, email, delivery and billing address, and order details.
When you create an account: your email, password (stored encrypted by our platform) and order history.
When you subscribe to our newsletter: your email address and the time you confirmed.
When you contact us: the messages you send by WhatsApp, email or social media.
Automatically: device and browser type, pages visited and approximate location, collected through cookies and similar technologies (Google Tag Manager, Google Analytics and the Meta (Facebook) pixel).

We do not collect or store your full card details. Payments are processed by our payment provider, Fiuu.

3. How we use it

To process and deliver orders, send order updates and handle returns or support.
To send our newsletter and offers, only if you have subscribed. We use double opt-in: you confirm by clicking a link in an email. Every email has an unsubscribe link.
To keep our website secure, prevent fraud and understand how the site is used so we can improve it.
To meet legal and tax obligations.

4. Who we share it with

We do not sell your personal data. We share only what is needed with:

EasyStore, our online store platform;
Fiuu (payments) and our courier or delivery partners, to take payment and deliver your order;
Brevo, our email service, for newsletter subscribers;
Google (Tag Manager and Analytics) for site statistics, and Meta (Facebook and Instagram) for the Meta pixel and advertising measurement, Facebook Login (if you choose to use it) and the Instagram feed on our site;
Authorities, where required by law.

Some of these providers are outside Malaysia, so your data may be processed overseas. We only use providers that protect personal data to a reasonable standard.

5. Cookies

We use cookies to keep your cart working, remember your preferences and measure site traffic and the performance of our advertising. You can block or delete cookies in your browser settings. The cart and checkout may not work properly if you block all of them.

6. How long we keep it

Order records are kept as long as needed for accounting, tax and legal purposes (up to 7 years). Newsletter details are kept until you unsubscribe. You can ask us to delete your account at any time.

7. Security

We take reasonable steps to protect your data, including secure (HTTPS) hosting through our platform. No online system is completely secure, so we cannot guarantee absolute security.

8. Your rights

You may ask us to see the personal data we hold about you, correct it if it is wrong, stop using it for marketing (use the unsubscribe link in any email, or message us), or withdraw consent or ask us to delete your data, subject to legal record-keeping duties. Contact us using the details in section 1. We aim to reply within 21 days.

9. Children

Our website is not directed at children under 18, and we do not knowingly collect their data. If a parent or guardian believes a child has given us data, please contact us and we will remove it.

10. Changes

We may update this policy from time to time. The "Last updated" date above shows the latest version.

隐私政策

最后更新：2026年10月12日

1. 我们是谁

vivechoc.com 由 Grusonn Wellness Sdn Bhd（"VIVE Chocolate"，下称"我们"）经营。本政策说明我们依照马来西亚《2010年个人资料保护法》（PDPA）如何收集、使用和保护您的个人资料。联系方式：snm@grusonn.com | WhatsApp +60 13-488 4191

2. 我们收集的资料

下单时的姓名、电话、电邮、送货与账单地址及订单详情；注册账户时的电邮与订单记录；订阅电子报时的电邮地址及确认时间；您通过 WhatsApp、电邮或社交媒体联系我们的内容；以及通过 Cookie 自动收集的设备、浏览器、浏览页面等资料（Google Tag Manager、Google Analytics 与 Meta (Facebook) 像素）。我们不会收集或储存您的完整银行卡资料，付款由支付服务商 Fiuu 处理。

3. 使用目的

处理与配送订单、通知订单状态、售后服务；仅在您订阅后发送电子报与优惠（采用双重确认，每封邮件均可退订）；维护网站安全、防止欺诈并改进网站；履行法律与税务义务。

4. 分享对象

我们不会出售您的个人资料，只会在必要时与以下方分享：网店平台 EasyStore、支付服务商 Fiuu、物流配送伙伴、电邮服务 Brevo（仅限电子报订阅者）、Google（网站统计）与 Meta（Facebook/Instagram：Meta 像素与广告成效衡量、Facebook 登录及网站上的 Instagram 动态展示），以及依法要求的主管机关。部分服务商位于马来西亚境外，您的资料可能在海外处理。

5. Cookie

我们使用 Cookie 以保持购物车正常运作、记住偏好并统计网站流量及广告成效。您可在浏览器设置中阻止或删除 Cookie，但购物车和结账功能可能因此无法正常使用。

6. 保存期限

订单记录因会计、税务及法律需要而保存（最长7年）；电子报资料保存至您退订为止。您可随时要求删除账户。

7. 安全

我们采取合理措施保护您的资料，包括使用平台提供的 HTTPS 加密连接。但网络传输无法保证绝对安全。

8. 您的权利

您可要求查阅、更正您的个人资料，停止用于营销（点击邮件中的退订链接或联系我们），或撤回同意、要求删除（法律要求保留的记录除外）。我们会尽量在21天内回复。

9. 儿童

本网站不针对18岁以下人士，我们不会故意收集儿童资料。如发现，请联系我们，我们将予以删除。

10. 政策更新

我们可能不时更新本政策，最新版本以上方"最后更新"日期为准。